Johannes’s contribution to KPMG’s Global Captive Finance Study 2017 — written while Senior Manager at KPMG Deutschland (Global Captive Steering Group era) — a strategic assessment of the digital transformation challenge facing OEM captive finance providers.
Core Ideas
OEM captives must digitise the customer journey or cede it to fintech entrants. At the time of the study, surveyed providers already foresaw the internet becoming the dominant auto-finance channel within five years — yet few believed captives would own that channel. The section argues for real-time online origination, predictive analytics, and paperless back-ends as the minimum table stakes to retain the customer relationship before fintechs establish it first.
Johannes’s Contribution
Authored the digital transformation sections (pages 15–19) of KPMG’s Global Captive Finance Study 2017 as Senior Manager, KPMG Deutschland. Johannes developed the analysis, strategic recommendations, and supporting evidence for the captive finance digitisation chapter.
Contributed to KPMG’s Global Captive Finance Study 2017, pages 15–19. © KPMG.